Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, affiliation, and academic stage when you register.
• Order Information: Sample details, delivery address, and notes submitted with test or product orders.
• Uploaded Files: Documents and attachments you upload alongside your order requests.
• Usage Data: Pages visited, browser type, and device information collected automatically for analytics purposes.
• Communication Data: Messages submitted through contact forms or support channels.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your user account.
• Process laboratory test and product orders.
• Send order status updates and email notifications.
• Respond to inquiries and provide customer support.
• Improve our website, services, and user experience.
• Comply with applicable laws and regulatory requirements.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Lab Team: Order details are shared internally with assigned lab technicians to process your requests.
• Legal Compliance: When required by law or in response to valid legal process.
• Business Transfer: In the event of a merger or acquisition, data may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encrypted data transmission over HTTPS.
• Restricted access to personal data on a need-to-know basis.
• Secure file storage for uploaded documents.
• Regular review of our data collection and processing practices.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us keep you logged in, remember your preferences, and understand how visitors interact with our website. You can control cookies through your browser settings.

6. Your Rights

You have the right to access, correct, delete, or export your personal data. To exercise any of these rights, please contact us at info@phi-nano.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: